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Car finance deals were often mis-sold through practices such as not fully explaining the terms of the finance agreement, including hidden fees, or pushing unsuitable finance products. Consumers might have been unaware of commission payments or higher interest rates that benefited the salesperson rather than the buyer.
Plevin Leads relate to the mis-selling of Payment Protection Insurance (PPI). Many customers were not informed about the high commissions that lenders and brokers were earning from selling PPI policies. The landmark Plevin case established that if over 50% of the PPI cost was commission and this was not disclosed, the sale was unfair.
UDC (Undisclosed Commission) Leads involve financial products sold with undisclosed commissions. Consumers were not made aware that a significant portion of what they were paying was actually a commission to the broker or salesperson, leading to questions about the impartiality and fairness of the advice given.
Business energy contracts were often mis-sold through misleading information about pricing, contract terms, and potential savings. Many businesses were locked into long-term contracts with hidden clauses and were not informed about better deals available, leading to unnecessary higher costs.
Solar panel systems were sometimes mis-sold by exaggerating potential energy savings, providing misleading information about government incentives, or selling unsuitable systems for specific properties. Customers were often left with financial products and systems that did not deliver the promised benefits.
Mortgage mis-selling occurred when lenders or brokers gave unsuitable advice or omitted important information about the mortgage terms. This included recommending mortgages that were unaffordable, failing to explain the risks of interest-only loans, or not disclosing higher fees and interest rates.
Emissions mis-selling primarily refers to the scandal where car manufacturers installed software to cheat emissions tests, leading consumers to believe their vehicles were more environmentally friendly and efficient than they actually were. This resulted in higher levels of pollution and misled consumers about their vehicle's environmental impact.
Timeshare mis-selling occurs when sellers use deceptive practices or provide misleading information to persuade consumers to purchase timeshare agreements. This can include making false claims about the benefits, promising high rental income, or failing to disclose hidden fees and maintenance costs. Often, consumers are led to believe they are making a sound investment in vacation opportunities, only to find that the reality of ownership is far less desirable and more costly than initially presented.
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